Your Questions, Answered

If your question isn’t answered here, please get in touch.

  • Lakeside Stays is a fully managed short-term rental service based in Tūrangi, New Zealand. We handle everything, from marketing and guest screening to cleaning, restocking, and ongoing maintenance, so you can earn strong returns without the stress of self-managing.

  • We currently manage properties in the Tūrangi Tongariro region and the surrounding areas, including Omori, Kuratau, Pukawa, and nearby lakeside communities.

  • We offer two tailored plans to suit different goals and levels of involvement. Both are designed to maximise your property's performance while maintaining a high standard of care. We also offer a range of add-ons so you can customise the service to your exact needs. Get in touch for a full breakdown of what's included in each plan.

  • We take care of everything: guest communication, booking coordination, calendar and pricing management, professional cleaning, restocking, maintenance, and continuous performance optimisation to keep your occupancy and returns as high as possible.

  • Simply fill out our enquiry form with your property details and we'll be in touch to discuss next steps.

  • Absolutely. Lakeside Stays was founded on the belief that hands-on, local management makes all the difference. We treat every property as if it were our own, with close attention to presentation, guest experience, and the small details that drive great reviews and repeat bookings.

  • Yes, absolutely. Your property is still yours. Simply let us know your preferred dates and we'll block those off in the calendar so they're reserved for your personal use.

  • Yes, we can assist with professional photography to make sure your property looks its best before it goes live. Great photography makes a significant difference to booking rates, and we want your listing to stand out for all the right reasons.

  • We provide monthly performance reports so you always have a clear picture of how your property is tracking; including bookings, occupancy rates, and returns. You can stay informed and confident without having to manage the day-to-day yourself.

  • Yes, we coordinate maintenance and repairs as part of our management service. If something needs attention, we'll organise getting the right people out promptly to ensure your property stays in great condition and guests have a seamless experience. Please note that the cost of any maintenance or repairs is the responsibility of the property owner.

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